How does BPO Respect support its customers?
BPO Respect also provide additional support where required; This may include the provision of support services such as:
This can be achieved by providing the phone numbers of support organisations where appropriate, or alternatively by 'Warm Transfer' - this list is not exhaustive.
If the customer is suicidal, we aim to provide compassion and understanding, and through the use of worldwide 'Columbia Protocol', we will take appropriate action should the emergency services are required.
Our call-centre operation differs, as we have the provision of counselling and follow-up meetings for our Health and Wellbeing advisors. Additional support is given by the Clinical Director where required.
Furthermore, BPO Respect have produced our own, industry leading 'Vulnerability Standard' to demonstrate our aims, ethos and objectives – a copy of this is available on request.